Return & Refund Policy

At GS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return and refund in accordance with the terms outlined below.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.

• Be in its original packaging.

• Include all original tags, accessories, and documentation.

• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.

• Gift cards.

• Clearance or final sale items (unless defective or required by law).

• Any items that have been used, damaged by the customer, or returned without original packaging.

How to Request a Return

To initiate a return, please contact our support team at:

Email: [YOUR SUPPORT EMAIL]

Please include:

• Your order number.

• Your full name.

• The reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective.

• The item received is damaged.

• The wrong item was shipped.

In these cases, GS will cover the reasonable return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours if you receive a defective, damaged, or incorrect item.

We may request photographs or additional information to assess the issue. Depending on the situation, we may offer:

• A replacement item.

• A full refund.

• Store credit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team at [YOUR SUPPORT EMAIL].

Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process described in this policy.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

GS
Email: groupstores25@gmail.com

Thank you for shopping with GS. We appreciate your trust and are committed to providing a positive shopping experience.